FREQUENTLY ASKED QUESTIONS

Where is Big Box Storage located?
Big Box Storage is conveniently located at 1201 Hwy 19E Bypass, Elizabethton, TN 37643, making it easy to serve residents and businesses throughout Elizabethton and the surrounding communities.

What are the office hours?
Our facility is remotely managed, allowing you to complete your rental process and manage your account online for added convenience. If you need assistance, please call (615) 535-2020.

What are the access hours?
Tenants enjoy 24-hour access, 365 days a year, so you can access your storage unit whenever it fits your schedule.

How do I rent a unit?
Renting a storage unit is quick and easy. Simply rent online on our website, or contact us at (615) 535-2020, and we'll help you get started.

What documentation do I need to rent a unit?
To rent a storage unit, you'll need a valid government-issued photo ID. Additional information may be requested during the rental process.

How do I pay my storage bill?
We offer convenient online bill pay, allowing you to securely manage your account and make payments anytime from your computer or mobile device.

Am I required to store long-term?
No. We offer flexible rental options, so whether you need storage for a short-term move or a longer period, you can choose the option that best fits your needs.

What am I not allowed to store?
For the safety of all customers, you may not store hazardous materials, flammable liquids, explosives, illegal items, perishable food, live animals, or stolen property. Contact us if you have questions about a specific item.

What unit size do I need?
The ideal unit size depends on what you plan to store. Whether you're storing a few boxes, furniture, or business inventory, our team can help you choose the right storage unit for your needs.

What storage options do you offer?
Big Box Storage offers ground-floor, drive-up self storage units designed for easy loading and unloading. Our facility provides convenient storage solutions for household items, business inventory, seasonal decorations, furniture, and more.

What security features do you offer?
Your peace of mind is important to us. Our facility features fenced and gated access, security cameras, and secure storage units to help protect your belongings while they are in storage.

Why Store With Us?

  • 24-Hour Access (365 Days a Year) Access your storage unit anytime that fits your schedule.
  • Drive-Up Access Units Easily load and unload items directly from your vehicle.
  • Fenced & Gated Facility Added perimeter security to help protect your belongings.
  • Security Cameras Continuous monitoring for enhanced peace of mind.
  • Ground Floor Units No stairs or elevators: simple, direct access to your unit.
  • Secure Storage Units Designed to keep your belongings safe and protected.
  • Online Bill Pay Manage your account and pay your rent anytime, anywhere.
  • Convenient Remote Management Streamlined service with easy online rental and support.